Training and Development

Everything changes—continually, and with increasing speed.

Our workshops are customized for your business.  Both Content and timeframe can be customized.

 

We help managers and staff to:
  • Understand regulatory basics - laws and regulations

  • Develop consistent administrative practices and procedures

  • Learn how to document performance and incidents

  • Acquire skills to manage difficult situations


The payoffs for you are increased consistency in how managers administer HR policies and procedures and improved regulatory compliance.

 

Patricia's Classes and Workshops

Employment Law Basics

You must understand employment laws in order to comply with them.  Begin with a comprehensive overview of the current employment laws.   Included are Title VI, ADA, ADEA, FMLA, and FLSA, just to mention a few.  We address who, what, when, why, where and how, or "the basics."



Setting Policy and Procedure for Your Company

Developing effective and manageable "P & P" is hard work!  What is your business?   What do you want to accomplish?  How is your company structured?  What processes and systems do you have that will support your policies and procedures?  These are just some of the questions you need to answer.  We can help you.



Applying Your Company Policies

Once you have employment policies how do you use them most effectively?  We help you understand how to manage with your own policies.   This is a practical, hands-on program that explains the pitfalls many companies encounter.  We give you tips on how to avoid those pitfalls.



Documenting "Attitude"

 How much grease and time do you spend on the squeaking wheel?   Learn how to manage expectations and attitudes in terms "the wheel" will understand. We will show you techniques to stop the squeak, not just grease it.



Make Your HR Staff the Best They Can Be

Your HR staff should be your first resource for employment practices.  Getting the PHR or SPHR Certification will enhance their credibility and performance.   We teach the HR Review Certification Exam Preparation Course, which is updated annually to remain current.




Jack's Classes and Workshops:


So what feeds your ulcer?  Less-than-exemplary mid-line managers?  Employees groaning at the thought of change?  Customers dissatisfied with service?   Customer loyalty ain't what it used to be and companies change vendors at the drop of a hat.

Welcome to 21st-century business USA !  Fortunately, excellent help is available.  The series below is only one of a number of curricula from DDI-the premier management and staff development organization. 

Don't forget: Jack can custom design classes to meet your individual needs.


Interaction Management ®Exceptional Leaders . . . Extraordinary Results®

This series of courses from DDI is a competency-based leadership development system that addresses contemporary challenges your managers, team leaders and supervisors face.  Organized around seven people-leader imperatives, this training is designed to get your leaders back on the job faster armed with the skills, plans, and tools they need to make immediate impact.  The courses in this group are:


  • Achieving Your Leadership Potential
  • Adaptive Leadership
  • Boosting Business Results
  • Building an Environment of Trust
  • Building Winning Partnerships
  • Coaching for Improvement
  • Coaching for Success
  • Delegating for Results
  • Developing Others
  • Essentials of Leadership
  • Getting Started as a New Leader
  • Influential Leadership
  • Launching a Successful Team
  • Leading Change
  • Leading High-Performance Teams
  • Making Meetings Work
  • Managing Performance Problems
  • Mastering Interaction Skills
  • Motivating Others
  • Rapid Decision Making
  • Reaching Agreement
  • Resolving Conflict
  • Retaining Talent
  • Reviewing Performance Progress
  • Setting Performance Expectations
  • Supporting Leadership Development